Provide support and advice to customers to help them achieve their home buying dreams

Complete first interviews and appointments with prospective home buyers to determine suitable lending solutions, and submitting applications

Make relevant suggestions to your customers based on the home buying goals they have set

Provide exceptional service to customers, building trust, confidence, and advocacy to help them secure and enhance their financial goals

Build your personal brand and network in the local community to enhance your credibility

Develop your business by building and maintaining internal and external referral sources, and seeking external referrals from existing customers

Contact home buying customers to build rapport, determine their needs and goals, and invite them into the branch for an appointment

Adhere to the Bank’s processes, procedures, and Code of Conduct, including accurately reviewing customers’ financial positions, completing security checks, and ensuring applications comply with our obligations

Attend regular coaching sessions to develop your lending knowledge and skills, and coaching your branch colleagues on best practice

Research the broader market, and economic and industry changes affecting customers and the Group

Use tools to capture customer feedback, and taking action to correct any service breaks and drive improvement